We were planning to re-open from 1st June but after the latest Government announcement we cannot fully re-open until the 15th June (subject to no further postponements).
As from today, although our showrooms are not open, we have staff situated in both the Lincoln and Peterborough stores who will endeavour to deal with making the stores as safe as we can for our eventual re-opening and to catch up with the backlog created by the lockdown. We will be contacting customers who have bikes with us already, customers who have bikes on order and customers who we had to cancel services just before the lockdown. We will also be opening our workshop diary for bookings, which can currently be made by telephone and by email only.
Our focus in the workshop will also prioritise any outstanding warranty work form our own customers especially relating to safety recalls.
Our parts departments are now able to accept orders by telephone and email. Payments can be made over the phone and customers will be able to collect their parts by texting on arrival at the store or by appointment. Until we are fully open, we will bring the parts to customers when we are informed that you are here. Our postal service is resumed as is our eBay shop.
Sales staff are now available in both stores, they will be contacting customers who were in the process of a motorcycle purchase at the point of lock-down and new customers who have made email enquiries. All messages will be answered as soon as possible, and we thank those who sent goodwill messages during the lockdown.
All our staff have been keen to get back to work and are excited to be out of the lockdown but we still need to be careful to avoid catching the virus and we hope you understand that there will be some differences in the way we operate in store for the foreseeable future. We, at Webbs, will endeavour to look after you all under whatever restrictions and safety advice we are given but we should be fully operational in all departments by June 15th. Feel free to contact us from today. So far, we have been exceptionally busy with enquiries, especially in our workshop and spares department.
It’s great to be returning and we look forward to seeing you in store during the remainder of the summer. It’s started off with great biking weather. Let’s hope for the best for the rest of the season and hope for good health and a steady progress, across the country, in combatting this virus.
Best wishes from all the Webbs staff, in both stores.
Stay safe and see you soon.